RETURNS OR EXCHANGES

Thank you for purchasing trench coats from our website. We are committed to providing you with high-quality products and an excellent shopping experience. If you are not satisfied with your purchase, you may request a return or refund in accordance with the following terms:

I. Return Conditions

You may request a return within 14 days of receiving your order.
Returned items must remain unworn, unwashed, and undamaged, and must be in a condition suitable for resale.
Items must be returned in their original packaging, complete with all tags, accessories, and accompanying materials.
In cases involving product defects or shipping errors (i.e., receiving the wrong item), we will cover the return shipping costs and provide either a refund or a replacement.

II. Refund Policy

All products on this website are sold on a one-time purchase basis; we charge only the actual order amount once per transaction, and there are no recurring subscription fees or periodic charges involved.
Once we have received and inspected the returned items to ensure they meet the return criteria, we will process your refund within 2 business days.
Refunds will be issued via the original payment method used for the purchase (e.g., credit card or third-party payment platform).
For returns requested due to personal reasons (such as incorrect sizing or personal preference), the return shipping costs are typically borne by the buyer.

III. Non-Returnable Items
The following situations may render an item ineligible for return:

Items that have been worn, washed, or damaged by the customer.
Returns requested after the specified return period has expired.
Items missing their original packaging, tags, or accessories.
Items sold as part of a clearance sale or explicitly marked as non-returnable/non-exchangeable.

IV. Return Process

Contact our Customer Service team to submit a return request, providing your order number and a brief explanation for the return.
Once your request has been approved, we will provide you with a return confirmation.
Please ship the item(s) back to the return address listed below and provide the shipping tracking number so that we may monitor the return process.

V. Return Address

Address: 5673 HELIX ST JURUPA VALLEY, CA 92509

VI. Other Notes
This website reserves the right to the final interpretation of these refund and return terms, as well as the right to modify these terms as necessary for operational purposes. Any updated terms shall take effect immediately upon their publication on this website.